ASK THE EXPERT
I’ve been with Truly Nolen since June of 1986. Since coming on board with Truly, I ran two pest control routes in the Tucson area, gaining five years experience in residential and commercial service work, route sales and field training. I then spent 3 years as the Pest Control Service Manager, hiring, training and supervising 25 technicians in the department.
From January of 1994 until 1997 I was the Regional Trainer at our center in Tempe Arizona. In that position, I taught all of the classes we offer, some of which include New Employee Orientation, Seven C’s Sales (Now called Tru-Consultive Sales), Advanced ResidentialCommercial PC Workshops, the Advanced Termite Workshop, assisting with facilitation of the Leadership & Business Management Series as well as field training in branches.
In 1997, I was promoted to the Training Director for the Western Region. Some of my responsibilities included assisting with teaching of existing classes, operations of the facility and the design of new courses, resources and materials.
In September of 2001 I was asked to take on a new challenge as Director of Etraining, designing and implementing an elearning solution for the Company which is a main part of my job…and still growing today.
In 2007 I tested and received my Associated Certified Entomologist (ACE) credentials through the Entomological Society of America, the organization that Board Certifies Entomologists the world over.
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